A customized transport for each patient to ensure the best care



Worldwide fleet - ideal equipment - premier medical staff 



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Right Plane - Right Crew - Right Now 

FAQ

Why is CustomAir Ambulance the best solution? 

We provide a truly custom solution for each patient.  We match the needs of the patient to the best ground transportation, appropriate size and speed of aircraft, and medical staff and equipment.  Our “Bedside to Bedside” service begins with the medical staff meeting the patient at their bedside and staying with them until they arrive safely at their destination.  Our management team includes industry experts and transplant physicians who help ensure we are providing the best solution for each patient.

Why do you schedule 2 aircraft and crews for every patient?

We understand that our patients are often relying on us in life and death situations and can ill afford delays or cancellations.  We are the only air ambulance company we know that schedules a backup aircraft and crew for every patient to ensure they arrive on-time every time.

How much does it cost and what are my payment options?

We have relationships with all major insurance companies, and in most cases there are no out of pocket costs to the patient.  We work directly with your insurance company to pre-authorize the transfer and ensure you get the benefits you deserve.  

Why do you cost so much less than everyone else?

Most Air Ambulance Companies are idle 75% of the time and charge you for not only your flight, but for your share of their down time.  We operate at almost 100% efficiency meaning we can charge significantly less for our outstanding service.  We charge a base rate for each flight and a cost per mile so we need to know your flight details and insurance provider to give you an accurate quote.


What is an air ambulance and why do I need one?

An air ambulance is an aircraft that has been customized for medical air transport.  They have the necessary life-support equipment, medication, and medical staff with specialized flight training.  An air ambulance is required when the patient's condition requires special care, is life threatening or they cannot be transported by commercial means.

How do I prepare for a medical transport?

If you need an air ambulance you are likely already in a hospital ICU.  We will pick you up at your bedside in the local hospital and travel with you until you reach your designated domestic hospital.  Truly we offer a bedside to bedside solution.  We will coordinate all aspects of your transfer including arranging for ground ambulance, communication between hospitals, physicians and insurance companies etc.

Who provides the care and what are their qualifications?

The medical transport team usually includes a registered nurse and critical care paramedic on each transfer.  Based on specific patient needs, physicians are also available.  All of the medical staff are board certified and highly trained for this specific purpose.

Can family members fly with the patient?

In most cases we encourage family members to travel along with the patient at no additional charge.  Let us know your needs and we can reserve a larger aircraft if needed typically at no additional cost.